Remote Customer Experience Specialist - Grow with Impact

Allegion plc; Indiana; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401K Plan

Paid Time Off

Tuition Reimbursement

Disability Insurance

Job summary

Allegion is seeking a Customer Experience Specialist 1 for remote Indiana operations. You will assist customers via phone, email, and online portals, delivering quick, accurate resolutions and a positive experience.

Reporting to the Contact Management Supervisor, you’ll work with cross-functional teams to document requests in CRM, follow SOPs, and ensure timely handling of orders, returns, and inquiries. A HS diploma and customer service basics are required; bilingual Spanish is a plus.

Qualifications

• 6+ months customer service experience in a fast-paced environment.
• Bilingual in Spanish would be a plus.
• HS Diploma or GED required.
• Strong written and verbal communication skills.
• Working knowledge of PC based software (Microsoft Office – Outlook, Word, Excel) & basic web apps.
• Ability to multi-task, prioritize, and manage time efficiently.

Responsibilities

• Provide accurate and efficient resolution to incoming requests via phone, email and Allegion portal.
• Gain proficiency in product to understand customer needs.
• Follow SOPs to support and resolve requests: order status, expedite & tracking, modifications, returns, pricing, and inquiries.
• Act as customer liaison with cross-functional teams to resolve requests.
• Document service requests in CRM and ensure data integrity.

Skills

Customer service

Bilingual Spanish

Communication

Team collaboration

Education

HS Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Allegion is seeking a Customer Experience Specialist 1 for remote Indiana operations. You will assist customers via phone, email, and online portals, delivering quick, accurate resolutions and a positive experience.

Reporting to the Contact Management Supervisor, you’ll work with cross-functional teams to document requests in CRM, follow SOPs, and ensure timely handling of orders, returns, and inquiries. A HS diploma and customer service basics are required; bilingual Spanish is a plus.