Remote Customer Experience Specialist – Bilingual a Plus

Interflex Datensysteme GesmbH; Indiana; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Wellness program

Job summary

Allegion is seeking a Customer Experience Specialist for a remote Indiana-based role with occasional on-site visits to Carmel and Indianapolis facilities. You will handle customer interactions, resolve inquiries, and support orders via phone, email, and the Allegion portal.

The position requires basic product knowledge, 6+ months of customer service experience, and good communication skills. The role offers a flexible remote arrangement, with training locally and opportunities to grow within a

Qualifications

• 6+ months customer service experience in a fast-paced environment.
• Bilingual in Spanish would be a plus.
• HS Diploma or GED required.
• Strong written and verbal communication skills.
• Working knowledge of PC based software (Microsoft Office).
• Ability to multi-task, prioritize, and manage time efficiently.

Responsibilities

• Demonstrates basic knowledge of product features for one assigned brand.
• Manage customer service interactions via phone, email, and Allegion online portal.
• Provide accurate and efficient resolution to incoming requests.
• Follow SOPs to support order status, tracking, returns, and pricing inquiries.
• Act as liaison with cross-functional teams to resolve customer requests.
• Document service requests in CRM for data integrity and root-ccause analysis.

Skills

Customer service

Spanish bilingual (bonus)

Communication skills

PC knowledge

Education

HS Diploma or GED

Tools

Microsoft Office Suite

Job description

Allegion is seeking a Customer Experience Specialist for a remote Indiana-based role with occasional on-site visits to Carmel and Indianapolis facilities. You will handle customer interactions, resolve inquiries, and support orders via phone, email, and the Allegion portal.

The position requires basic product knowledge, 6+ months of customer service experience, and good communication skills. The role offers a flexible remote arrangement, with training locally and opportunities to grow within a