Remote Operations Research Engineer - Workforce Optimization

Miratech; Houston (TX); À distance; USD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Health insurance

Relocation program

Work From Anywhere culture

Résumé du poste

Miratech is seeking an Operations Research Engineer to join the Workforce Management product stream and build optimization capabilities for large-scale contact centers. You will apply operations research, mathematical optimization, and algorithm design to transform business requirements into production-grade optimization services supporting scheduling, staffing, and coverage management.

This role emphasizes solving real-world planning challenges with strong expertise in optimization, constraint

Qualifications

• 6+ years designing and implementing production optimization.
• Hands-on with OR-Tools CP-SAT or similar solver.
• Strong LP/IP/stochastic optimization foundations.
• Experience modeling workforce scheduling problems.
• Large datasets experience; proficiency in Java, Python, or C++.
• Software engineering to build production-ready services.

Responsabilités

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end: formalize business rules into a solvable model.
• Build production-grade solver as a service within the WFM platform meeting latency targets.
• Define and validate schedule quality metrics and instrument the service for production monitoring.
• Collaborate with architects and engineering teams to integrate models into the enterprise engine.
• Partner with stakeholders to validate generated schedules are usable.
• Communicate findings and results to engineering and business stakeholders.

Connaissances

Optimization design

OR-Tools CP-SAT

Mathematical optimization

Problem solving

Java

Python

C++

Large-scale data

Outils

OR-Tools

CP-SAT

Java

Python

C++

Description du poste

Miratech is seeking an Operations Research Engineer to join the Workforce Management product stream and build optimization capabilities for large-scale contact centers. You will apply operations research, mathematical optimization, and algorithm design to transform business requirements into production-grade optimization services supporting scheduling, staffing, and coverage management.

This role emphasizes solving real-world planning challenges with strong expertise in optimization, constraint