Remote Ops Supervisor — Commercial Lines, Growth & Benefits

Insurance Office of America; Port Saint Lucie (FL); Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff across a remote Southeast US footprint. You will oversee day-to-day operations, support complex client needs, and drive service excellence while managing a assigned book of business.

The ideal candidate will have 5+ years in the industry or 7+ years in related sales/relationship roles, active licensing, and strong MS Office skills.

Qualifications

• 5+ years in insurance or related roles or 7+ years in sales/marketing/relationship management.
• Strong knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Excellent analytical, problem-solving and decision-making abilities.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor performance, efficiency, quality, and service standards.
• Oversee policy administration, placement, billing, and renewals.
• Support staff development and succession planning.
• Ensure HR policy compliance and conduct hiring/onboarding processes.
• Manage and grow a book of business and client relationships.
• Deliver superior client service and renewals with proactive needs assessment.

Skills

Leadership

Customer service

Analytical skills

MS Office

Insurance knowledge

Education

High School Diploma

Tools

Active insurance license

Professional designations

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff across a remote Southeast US footprint. You will oversee day-to-day operations, support complex client needs, and drive service excellence while managing a assigned book of business.

The ideal candidate will have 5+ years in the industry or 7+ years in related sales/relationship roles, active licensing, and strong MS Office skills.