Remote Operations Supervisor - Commercial Lines

Insurance Office of America; Sumter (SC); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and oversee a portfolio of client relationships. This role drives service quality, staff development, and process improvements while maintaining strong client outcomes.

The ideal candidate has 5+ years of industry experience (or 7+ years in related roles), active licensure, and solid MS Office skills. Remote work is available with potential hybrid onsite requirements to meet business needs.

Qualifications

• 5+ years in insurance or 7+ years in sales/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Strong analytical, problem-solving and decision-making skills.
• MS Office proficiency (Outlook, Word, Excel).

Responsibilities

• Monitor productivity, quality, and service standards.
• Lead Account Management staff and provide coaching.
• Ensure HR policies and processes compliance.
• Manage an assigned book of business and renewals.
• Oversee policy administration, placement, billing, and claims support.
• Drive process excellence and data integrity.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

MS Office

Education

Active insurance license

High School Diploma or equivalent

Tools

MS Office (Outlook/Word/Excel)

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and oversee a portfolio of client relationships. This role drives service quality, staff development, and process improvements while maintaining strong client outcomes.

The ideal candidate has 5+ years of industry experience (or 7+ years in related roles), active licensure, and solid MS Office skills. Remote work is available with potential hybrid onsite requirements to meet business needs.