Remote Ops Supervisor, Commercial Lines & Client Service

Insurance Office of America; Athens (GA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Respectful culture and work-life-bra

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a remote-capable Southeastern US role with occasional onsite requirements. You will guide performance, ensure process compliance, support staff development, and strengthen service excellence while managing an assigned book of business.

The ideal candidate has 5+ years in insurance, active licensing, and strong analytical, communication, and leadership skills.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational abilities.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads for service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and strengthen engagement.
• Stay updated on company policies and procedures.

Skills

Analytical skills

Customer service

Communication

Multitasking

Decision making

Active licensing

Education

High School Diploma

Insurance licensing

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a remote-capable Southeastern US role with occasional onsite requirements. You will guide performance, ensure process compliance, support staff development, and strengthen service excellence while managing an assigned book of business.

The ideal candidate has 5+ years in insurance, active licensing, and strong analytical, communication, and leadership skills.