Remote Operations Supervisor, Commercial Lines

Insurance Office of America; Knoxville (TN); Remote; USD 70,000 - 90,000; Full time

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to provide direct leadership and day-to-day oversight of the Account Management team in a remote capacity serving the Southeastern US market. You will guide performance, ensure process compliance, maintain service excellence, and oversee a book of business.

This senior role requires 5+ years in the industry (or 7+ in related sales/relationship roles), active insurance licensing, and strong analytical and

Qualifications

• 5+ years of industry experience; or 7+ years in sales/relationship management.
• Licensing is required.
• Designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency with MS Office.
• HS Diploma or equivalent.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain open communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and anticipate client needs.
• Promote IOA values and integrity.

Skills

Customer service

Communication

Multitasking

Organizational skills

Analytical thinking

Education

High School Diploma or equivalent

Active insurance licensing

Professional designations preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to provide direct leadership and day-to-day oversight of the Account Management team in a remote capacity serving the Southeastern US market. You will guide performance, ensure process compliance, maintain service excellence, and oversee a book of business.

This senior role requires 5+ years in the industry (or 7+ in related sales/relationship roles), active insurance licensing, and strong analytical and