Remote Operations Supervisor – Commercial Lines

Insurance Office Of America

Angel Run (FL)

Hybrid

USD 70,000 - 90,000

Full time

6 hours ago
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Benefits offered by this job

Health insurance
401K
Holidays & vacation
Career growth
Work-life balance
Community service

Job summary

Insurance Office Of America seeks an Operations Supervisor – Commercial Lines to lead account management, ensure policy administration accuracy, and drive service excellence from a remote-capable base with occasional onsite needs in the Southeast. The role includes staff development, HR compliance, and ongoing process improvement.

The ideal candidate brings 5+ years in insurance brokerage or related roles, active licensing, and strong analytical and communication skills.

Qualifications

  • 5+ years of insurance brokerage or related experience.
  • Licensing required; professional designations preferred.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent customer service, communication, multitasking, and organization.

Responsibilities

  • Monitor productivity, efficiency, quality, and service standards.
  • Lead Account Management staff and provide coaching and guidance.
  • Ensure compliance with HR policies and processes.
  • Participate in hiring, interviewing, and onboarding.
  • Balance workloads to ensure service continuity.
  • Oversee policy administration, placement, billing, and renewals.

Skills

Industry experience
Analytical skills
Customer service
Communication

Education

High School Diploma
Active licensing

Tools

MS Office
MS Excel

Job description

Insurance Office Of America seeks an Operations Supervisor – Commercial Lines to lead account management, ensure policy administration accuracy, and drive service excellence from a remote-capable base with occasional onsite needs in the Southeast. The role includes staff development, HR compliance, and ongoing process improvement.

The ideal candidate brings 5+ years in insurance brokerage or related roles, active licensing, and strong analytical and communication skills.

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