Remote Operations Supervisor – Commercial Lines

Insurance Office Of America; Fayetteville (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid time off

Career growth

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to oversee the Account Management staff and ensure service excellence for a growing book of business. The role offers remote work in the Southeastern US, with on-site needs as business requires.

The ideal candidate has 5+ years in the industry or 7+ years in sales/relationship management, an active insurance license, and strong analytical, communication, and organizational skills; MS Office proficiency is

Qualifications

• 5+ years of industry experience or 7+ years in sales/relationship management.
• Active insurance license is required.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, quality, and service standards.
• Ensure compliance with HR policies and processes.
• Support staff development and succession planning.
• Manage a book of business and client relationships.
• Oversee policy administration, billing, renewals and service needs.

Skills

Customer service

Communication skills

Analytical problem-solving

Relationship management

Active insurance license

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to oversee the Account Management staff and ensure service excellence for a growing book of business. The role offers remote work in the Southeastern US, with on-site needs as business requires.

The ideal candidate has 5+ years in the industry or 7+ years in sales/relationship management, an active insurance license, and strong analytical, communication, and organizational skills; MS Office proficiency is