Remote Operations Supervisor, Commercial Lines

Insurance Office of America; Tampa (FL); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

401K with employer match

Paid holidays and vacations

Job summary

The Insurance Office of America seeks an Operations Supervisor for Commercial Lines to oversee Account Management staff. This remote role focuses on team performance, operational efficiency, and complex client service.

The ideal candidate has significant industry experience, strong analytical skills, and a customer service focus. Responsibilities include ensuring compliance, supporting staff development, and managing client relationships.

Qualifications

• 5+ years of industry experience or 7+ years in sales or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.

Responsibilities

• Monitor productivity and service standards.
• Support ongoing staff training and development.
• Lead Account Management staff and provide coaching.
• Manage an assigned book of business.
• Deliver excellent service and anticipate client needs.

Skills

Industry experience

Customer service

Analytical skills

Communication skills

Multitasking

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

The Insurance Office of America seeks an Operations Supervisor for Commercial Lines to oversee Account Management staff. This remote role focuses on team performance, operational efficiency, and complex client service.

The ideal candidate has significant industry experience, strong analytical skills, and a customer service focus. Responsibilities include ensuring compliance, supporting staff development, and managing client relationships.