Remote Operations Supervisor – Commercial Lines Leader

Insurance Office of America; Cayce (SC); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonus

Health insurance

Paid holidays and vacation

401K with employer match

Career growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to direct day-to-day management of Account Management staff within the branch. You will guide performance, ensure policy adherence, and support staff development while handling a defined book of business.

As a senior resource for complex client service needs, you will oversee policy administration, renewals, and client relationships, balancing workloads and driving operational efficiency to deliver exceptional

Qualifications

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• MS Office proficiency (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Support staff development, recruitment, onboarding and HR processes.
• Own or support renewal and new business processes.
• Maintain accurate data across agency and carrier systems.
• Deliver excellent service and manage client relationships and renewals.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Active insurance license

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to direct day-to-day management of Account Management staff within the branch. You will guide performance, ensure policy adherence, and support staff development while handling a defined book of business.

As a senior resource for complex client service needs, you will oversee policy administration, renewals, and client relationships, balancing workloads and driving operational efficiency to deliver exceptional