Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Uvalde (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to provide direct leadership and day-to-day oversight of Account Management staff within the branch, guiding performance, ensuring processes, and strengthening operational efficiency. The role also serves as a senior resource for complex client service needs and manages an assigned book of business.

The position emphasizes staff development, HR compliance, and effective communication with leadership, while

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Active insurance licensing is required.
• Professional designations are preferred.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business and client relationships.
• Provide subject matter expertise for coverage and service questions.
• Oversee policy administration, placement, billing, and claims support.
• Lead or support renewal and new business processes.
• Deliver excellent service and anticipate client needs.
• Stay updated on company policies and promote IOA values.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to provide direct leadership and day-to-day oversight of Account Management staff within the branch, guiding performance, ensuring processes, and strengthening operational efficiency. The role also serves as a senior resource for complex client service needs and manages an assigned book of business.

The position emphasizes staff development, HR compliance, and effective communication with leadership, while