Remote Operations Supervisor, Commercial Lines

Insurance Office of America; Town of Florida (NY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Supportive teammates

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and manage an assigned book of business. The role emphasizes guiding performance, process adherence, and staff development.

The candidate will handle client relationships, renewals, and service needs while upholding IOA values and a strong culture. Remote work is offered with occasional on-site requirements in the Southeastern US.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards.
• Ensure HR policies and processes are followed; recruit and onboard staff.
• Oversee policy administration, placement, billing, claims support and documentation.

Skills

Industry experience

Client relationships

Analytical skills

MS Office proficiency

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and manage an assigned book of business. The role emphasizes guiding performance, process adherence, and staff development.

The candidate will handle client relationships, renewals, and service needs while upholding IOA values and a strong culture. Remote work is offered with occasional on-site requirements in the Southeastern US.