Remote Operations Supervisor, Commercial Lines

Insurance Office of America; Sugar Hill (GA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Career growth opportunities

Job summary

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a remote/se Southeastern US setting with hybrid on-site potential. You will guide performance, ensure service excellence, and manage a defined book of business.

Ideal candidates have 5+ years in insurance or 7+ years in sales/relationship roles, active licensure, and strong analytical and leadership skills. IOA offers health benefits, 401K, and growth opportunities.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Stay updated on company policies and procedures.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Leadership

People management

Insurance brokerage

Analytical thinking

Data analysis

Customer service

MS Office

Communication

Education

Active insurance license

High School Diploma

Tools

CRM software

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a remote/se Southeastern US setting with hybrid on-site potential. You will guide performance, ensure service excellence, and manage a defined book of business.

Ideal candidates have 5+ years in insurance or 7+ years in sales/relationship roles, active licensure, and strong analytical and leadership skills. IOA offers health benefits, 401K, and growth opportunities.