Remote Operations Supervisor – Commercial Lines

Insurance Office of America; Mount Pleasant (SC); Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America in the Southeastern U.S. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, manage a book of business, and drive service excellence in a remote-capable role.

This role requires active licensing, strong analytical and client-relations skills, and the ability to coach staff, oversee policy administration, renewals, and data integrity. IOA offers competitive compensation, company-paid health insurance, 401(k) matching, and growth

Qualifications

• 5+ years in insurance brokerage or related client relationship roles.
• Active professional licensing required.
• Strong analytical, communication, and organizational skills.

Responsibilities

• Direct leadership of Account Management staff and ensure service excellence.
• Monitor performance, enforce processes, and improve efficiency.
• Support staff development and succession planning.
• Manage an assigned book of business and client renewals.
• Oversee policy administration, billing, and claims support.

Skills

Insurance brokerage knowledge

Active licensing

Client relationship management

Analytical problem-solving

Communication skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America in the Southeastern U.S. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, manage a book of business, and drive service excellence in a remote-capable role.

This role requires active licensing, strong analytical and client-relations skills, and the ability to coach staff, oversee policy administration, renewals, and data integrity. IOA offers competitive compensation, company-paid health insurance, 401(k) matching, and growth