Remote Operations Leader, Commercial Insurance

Insurance Office of America; Georgia; Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff and drive service excellence. The role covers policy and service administration, renewals, and new business support, with emphasis on data integrity and client relationships.

The position supports a hybrid work model across the Southeastern US, with remote options and occasional on-site collaboration at times, aligned to branch needs and IOA policy.

Qualifications

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Active licensing required for the role.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Direct leadership and day-to-day oversight of Account Management staff.
• Monitor productivity, efficiency, quality, and service standards.
• Lead or support renewal and new business processes.
• Ensure compliance with HR policies and processes and handle onboarding.

Skills

Leadership

People management

Customer service

Communication

Analytical thinking

Education

Active insurance license

High School Diploma or equivalent

Tools

MS Office (Outlook/Word/Excel)

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff and drive service excellence. The role covers policy and service administration, renewals, and new business support, with emphasis on data integrity and client relationships.

The position supports a hybrid work model across the Southeastern US, with remote options and occasional on-site collaboration at times, aligned to branch needs and IOA policy.