Remote Operations Supervisor – Commercial Insurance

Insurance Office of America; Springdale (AR); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Paid sick time

Career progression

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to guide Account Management staff and ensure service excellence within a remote-capable environment.

The role emphasizes leadership, process improvement, data integrity, and support for renewals and new business. Ideal candidates have 5+ years in insurance brokerage, active licensing, and strong communication skills to drive client satisfaction.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Active insurance licenses required.
• Strong analytical, problem-solving and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Staff management

Client relationship management

Analytical skills

Communication skills

MS Office proficiency

Education

High School Diploma or equivalent

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to guide Account Management staff and ensure service excellence within a remote-capable environment.

The role emphasizes leadership, process improvement, data integrity, and support for renewals and new business. Ideal candidates have 5+ years in insurance brokerage, active licensing, and strong communication skills to drive client satisfaction.