Remote Operations Supervisor – Commercial Insurance

Insurance Office of America; Chesapeake (VA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries

Health insurance

Paid holidays

401K with employer match

Professional growth opportunities

Work/life balance

Job summary

Insurance Office of America is looking for an Operations Supervisor – Commercial Lines to lead Account Management staff remotely. This position involves overseeing team performance, ensuring compliance with processes, and managing a book of business while delivering excellent client service.

The ideal candidate will have significant industry experience, strong analytical skills, and proficiency in MS Office.

Qualifications

• 5+ years of industry experience or 7+ years in sales, marketing, or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote company culture and support team engagement.
• Ensure compliance with HR policies and processes.
• Lead Account Management staff and provide coaching and guidance.
• Maintain accurate data across agency and carrier systems.
• Manage client relationships and support renewals.

Skills

Analytical skills

Problem-solving skills

Customer service

Communication

Multitasking

Organizational skills

MS Office proficiency

Education

High School Diploma (or equivalent)

Job description

Insurance Office of America is looking for an Operations Supervisor – Commercial Lines to lead Account Management staff remotely. This position involves overseeing team performance, ensuring compliance with processes, and managing a book of business while delivering excellent client service.

The ideal candidate will have significant industry experience, strong analytical skills, and proficiency in MS Office.