Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Middleburg (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus poten t

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career prog.

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management in a Florida branch, drive service excellence, and oversee policy administration and renewals. The role emphasizes coaching, workflow balance, and data integrity across systems.

The ideal candidate has extensive insurance brokerage experience, active licensing, and strong analytical and customer service skills, with a focus on team development and operational efficiency.

Qualifications

• 10+ years of industry experience, or 7+ years in sales/marketing/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Industry experience

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Professional designations preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management in a Florida branch, drive service excellence, and oversee policy administration and renewals. The role emphasizes coaching, workflow balance, and data integrity across systems.

The ideal candidate has extensive insurance brokerage experience, active licensing, and strong analytical and customer service skills, with a focus on team development and operational efficiency.