Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Coral Gables (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Career progression

Team environment

Community service

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a Florida branch, overseeing performance, processes, and service quality.

The role focuses on coaching, data-driven decisions, and ensuring renewal and new business execution while maintaining strong client relationships. The ideal candidate has extensive insurance brokerage experience, active licenses, and strong MS Office skills.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Lead Account Management staff and oversee day-to-day operations.
• Ensure compliance with HR policies and processes.
• Recruit, interview, and onboard staff.
• Support renewal and new business processes.
• Manage client relationships and service needs.
• Oversee policy administration, billing, and documentation.

Skills

Insurance brokerage

Client needs

Analytical skills

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a Florida branch, overseeing performance, processes, and service quality.

The role focuses on coaching, data-driven decisions, and ensuring renewal and new business execution while maintaining strong client relationships. The ideal candidate has extensive insurance brokerage experience, active licenses, and strong MS Office skills.