Remote Operations Supervisor – Commercial Lines (FL)

Insurance Office Of America, Inc.; Corpus Christi (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, oversee policy administration, and drive service excellence. The role manages a book of business and supports renewals and new business opportunities.

Ideal candidates have 10+ years in the industry or 7+ years in related roles, with active licensing and strong analytical skills, plus MS Office proficiency and excellent customer service capabilities.

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance licensing is required.
• Professional designations are preferred.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed.
• Recruit, interview, and onboard new staff as needed.
• Balance workloads to ensure service continuity and performance.
• Oversee policy administration, placement, billing and renewals.
• Maintain data integrity across agency and carrier systems.

Skills

10+ years of industry experience

Strong analytical, problem-solving, &

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, oversee policy administration, and drive service excellence. The role manages a book of business and supports renewals and new business opportunities.

Ideal candidates have 10+ years in the industry or 7+ years in related roles, with active licensing and strong analytical skills, plus MS Office proficiency and excellent customer service capabilities.