Remote Operations Supervisor - Commercial Lines

Insurance Office Of America; Marathon (FL); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, sick time

401K with employer match

Professional growth opportunities

Respectful culture

Work-life balance

Community service commitment

Supportive teammates

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in the Longwood, FL area, with remote work options for the Southeastern US. You will guide performance, ensure process compliance, and strengthen operational efficiency while serving as a senior resource for complex client service needs.

The ideal candidate has 5+ years in the industry (or 7+ in related fields), active licensing, and strong analytical, communication, and

Qualifications

• 5+ years of industry experience or 7+ years in sales/marketing/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Lead Account Management staff and coach performance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing and onboarding.
• Manage workflow to balance workloads and ensure service continuity.
• Oversee policy administration, placement, billing, and documentation.
• Support renewals and new business processes.
• Drive service excellence and client satisfaction.

Skills

5+ yrs experience

Active licensing

Insurance brokerage knowledge

Professional designations

Analytical

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in the Longwood, FL area, with remote work options for the Southeastern US. You will guide performance, ensure process compliance, and strengthen operational efficiency while serving as a senior resource for complex client service needs.

The ideal candidate has 5+ years in the industry (or 7+ in related fields), active licensing, and strong analytical, communication, and