Remote Operations Supervisor - Commercial Insurance

Insurance Office of America; South Carolina; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health insurance

401K with employer match

Career growth

Work-life balance

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines for remote work with a Longwood, FL base, supporting a Southeastern US region. The role leads Account Management, ensuring service excellence, process compliance, and staff development while managing an assigned book of business.

The ideal candidate brings 5+ years in insurance brokerage or 7+ years in sales/relationship roles, active licensing, strong analytics, and exceptional client service skills.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Customer service

Communication

Analytical skills

Problem solving

Multitasking

Organizational skills

MS Office proficiency

Education

High School Diploma

Active licensing

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines for remote work with a Longwood, FL base, supporting a Southeastern US region. The role leads Account Management, ensuring service excellence, process compliance, and staff development while managing an assigned book of business.

The ideal candidate brings 5+ years in insurance brokerage or 7+ years in sales/relationship roles, active licensing, strong analytics, and exceptional client service skills.