Remote Operations Supervisor - Commercial Insurance

Insurance Office of America; Town of Florida (NY); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and bonuspot ent

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career...

Respectful culture and work/familylife

Community service commitment

Supportive teammates and a rewarding工作

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines in Longwood, FL with a remote work option for the Southeastern US. This role leads Account Management staff, ensures policy administration accuracy, and drives service excellence across a defined book of business.

The ideal candidate has 5+ years in the industry (or 7+ in sales/relationship management), active licensing, and strong analytical, communication, and multitasking skills.

Qualifications

• Requires 5+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching.
• Ensure HR policies and processes are followed.
• Participate in hiring, interviewing, and onboarding.
• Balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, and renewals.
• Support renewals and new business processes.
• Deliver excellent service and proactively anticipate client needs.

Skills

Leadership

Customer service

Communication

Analytical thinking

MS Office

Education

High School Diploma

Active professional license

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines in Longwood, FL with a remote work option for the Southeastern US. This role leads Account Management staff, ensures policy administration accuracy, and drives service excellence across a defined book of business.

The ideal candidate has 5+ years in the industry (or 7+ in sales/relationship management), active licensing, and strong analytical, communication, and multitasking skills.