Remote Operations Supervisor, Commercial Lines

Insurance Office of America; Schaumburg (IL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Vacation time

Sick time

Career growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team at our Longwood, FL location with remote components for Southeastern US. You will drive performance, service excellence, and staff development while ensuring policy administration, renewals, and client support are executed with accuracy.

The role requires strong leadership, 5+ years of industry experience (or 7+ years in sales/relationship mgmt), active licensing, and

Qualifications

• 5+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and improve engagement.
• Stay updated on company policies and procedures.

Skills

Industry experience

Sales/marketing/relationship mgmt

Insurance brokerage

Active licensing

Professional designations

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team at our Longwood, FL location with remote components for Southeastern US. You will drive performance, service excellence, and staff development while ensuring policy administration, renewals, and client support are executed with accuracy.

The role requires strong leadership, 5+ years of industry experience (or 7+ years in sales/relationship mgmt), active licensing, and