Remote Operations Supervisor – Commercial Lines

Insurance Office Of America; Lawrenceville (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Salary plus bonus

Health insurance

401K with match

Career growth

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service standards, and manage a key book of business. Remote work with Southeastern US flexibility is available, with potential on-site needs in Longwood, FL.

The ideal candidate holds active licensing, 5+ years in the industry (or 7+ in related roles), and strong MS Office skills. Competitive salary with bonus potential and comprehensive benefits are offered.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Insurance knowledge

Leadership

Communication

Client service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service standards, and manage a key book of business. Remote work with Southeastern US flexibility is available, with potential on-site needs in Longwood, FL.

The ideal candidate holds active licensing, 5+ years in the industry (or 7+ in related roles), and strong MS Office skills. Competitive salary with bonus potential and comprehensive benefits are offered.