Remote Operations Supervisor – Commercial Lines

Insurance Office of America; Longwood (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sickTime

Job summary

Insurance Office of America in Longwood, FL is seeking an Operations Supervisor – Commercial Lines to lead Account Management, oversee policy administration, and manage a book of business. The role emphasizes service excellence, process adherence, and staff development.

The ideal candidate brings 5+ years in the industry (or 7+ in sales/relationship roles), active licensing, and strong analytical/communication skills. IOA offers growth, health insurance, 401K, and a collaborative culture.

Qualifications

• 5+ years of industry experience; or 7+ years in sales/relationship management.
• Active insurance licensing required.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in MS Office.

Responsibilities

• Lead Account Management staff and coach, ensuring service and process adherence.
• Oversee policy administration, placement, billing, claims support and accuracy.
• Manage a book of business and support renewals and client service needs.
• Monitor performance, balance workloads, and drive process improvements.
• Provide data-driven insights and maintain data integrity across systems.

Skills

Analytical skills

Communication

Customer service

Team leadership

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America in Longwood, FL is seeking an Operations Supervisor – Commercial Lines to lead Account Management, oversee policy administration, and manage a book of business. The role emphasizes service excellence, process adherence, and staff development.

The ideal candidate brings 5+ years in the industry (or 7+ in sales/relationship roles), active licensing, and strong analytical/communication skills. IOA offers growth, health insurance, 401K, and a collaborative culture.