Remote Operations Supervisor, Commercial Lines

Insurance Office of America; Coral Gables (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America (IOA) seeks an Operations Supervisor for Commercial Lines to lead the Account Management team at the Longwood, FL location. This role manages day-to-day operations, ensures service excellence, and supports renewals and new business alongside senior leadership.

The ideal candidate has 5+ years in insurance or related fields, active licensing, and strong analytical/problem-solving skills.

Qualifications

• 5+ years in insurance brokerage, client service, or related roles.
• Strong leadership and staff development skills.
• Proven ability to manage complex client needs and renewals.

Responsibilities

• Monitor productivity, quality, and service standards.
• Lead and coach Account Management staff and oversee HR/compliance.
• Support recruitment, onboarding, and performance evaluations.

Skills

Industry knowledge

Leadership

Client relations

Analytical skills

MS Office

Tools

MS Office

Job description

Insurance Office of America (IOA) seeks an Operations Supervisor for Commercial Lines to lead the Account Management team at the Longwood, FL location. This role manages day-to-day operations, ensures service excellence, and supports renewals and new business alongside senior leadership.

The ideal candidate has 5+ years in insurance or related fields, active licensing, and strong analytical/problem-solving skills.