Remote Operations Lead – Commercial Lines

Insurance Office Of America; Sugar Hill (GA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Vacation and sick time

Professional growth opportunities

Community service commitment

Supportive teammates

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines. This remote role (Southeastern US) supports the Longwood, FL area and oversees Account Management staff, with focus on process excellence, client service, and business book management.

The ideal candidate brings 5+ years in the industry or 7+ years in sales/relationship roles, plus active licensing and strong analytical and customer service skills. IOA offers competitive pay and benefits.

Qualifications

• 5+ years of industry experience or 7+ years of sales, marketing or relationship management experience.
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Support renewals and new business processes.
• Balance workloads to ensure service continuity.
• Monitor performance data and take action as needed.
• Manage client relationships and service needs.

Skills

Analytical skills

Problem-solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Education

Active insurance license

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines. This remote role (Southeastern US) supports the Longwood, FL area and oversees Account Management staff, with focus on process excellence, client service, and business book management.

The ideal candidate brings 5+ years in the industry or 7+ years in sales/relationship roles, plus active licensing and strong analytical and customer service skills. IOA offers competitive pay and benefits.