Remote Operations Supervisor, Commercial Insurance

Insurance Office of America; Largo (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid holidays and time off

401K with employer match

Career progression

Work-life balance

Community service

Job summary

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a Florida branch and oversee day-to-day operations. The role focuses on team performance, process compliance, service excellence, and staff development.

The ideal candidate has 5+ years in the industry (or 7+ years in related sales/relationship roles), active licensing, and strong analytical and customer service skills.

Qualifications

• 5+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required; professional designations are a plus.
• Strong analytical, problem-solving and decision-making skills.
• Excellent customer service, communication, multitasking and organization.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing and onboarding.
• Monitor productivity, efficiency, quality and service standards.
• Support staff development and succession planning.
• Oversee policy administration, placement, billing and renewals.
• Manage an assigned book of business and client relationships.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Analyze performance data and drive improvements.

Skills

Analytical skills

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a Florida branch and oversee day-to-day operations. The role focuses on team performance, process compliance, service excellence, and staff development.

The ideal candidate has 5+ years in the industry (or 7+ years in related sales/relationship roles), active licensing, and strong analytical and customer service skills.