Remote Operations Supervisor, Commercial Insurance

Insurance Office of America; Lancaster (SC); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines for a role that blends remote work (Southeast US) with on-site collaboration in Longwood, FL. The position leads Account Management, drives performance, and supports client renewals and service needs while upholding IOA policies and culture.

The ideal candidate has 5+ years in insurance or 7+ years in related fields, strong MS Office skills, and a track record of staff development and process improvement.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement and development.
• Lead Account Management staff and provide coaching and guidance.
• Develop future branch operations leaders and succession plans.
• Ensure HR policies and processes compliance and onboarding.

Skills

Industry experience

Analytical skills

Customer service

MS Office

Communication

Education

High School Diploma

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines for a role that blends remote work (Southeast US) with on-site collaboration in Longwood, FL. The position leads Account Management, drives performance, and supports client renewals and service needs while upholding IOA policies and culture.

The ideal candidate has 5+ years in insurance or 7+ years in related fields, strong MS Office skills, and a track record of staff development and process improvement.