Remote Operations Supervisor - Commercial Insurance

Insurance Office of America; Quincy (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Professional growth and career support

Work-life balance

Job summary

Insurance Office of America (IOA) invites applications for an Operations Supervisor – Commercial Lines in Longwood, FL, with remote work possibilities in the Southeast. The role oversees the branch's Account Management team, focusing on performance, process adherence, service excellence, and a managed book of business.

The ideal candidate has 5+ years in insurance or related fields, active licensing, strong analytical and leadership abilities, and MS Office proficiency.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Analytical skills

Problem solving

Decision making

MS Office proficiency

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America (IOA) invites applications for an Operations Supervisor – Commercial Lines in Longwood, FL, with remote work possibilities in the Southeast. The role oversees the branch's Account Management team, focusing on performance, process adherence, service excellence, and a managed book of business.

The ideal candidate has 5+ years in insurance or related fields, active licensing, strong analytical and leadership abilities, and MS Office proficiency.