Remote Operations Supervisor, Commercial Insurance Accounts

Insurance Office of America; Boca Raton (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays and vacations

Career growth opportunities

Job summary

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff at the Longwood, FL area with remote options for Southeastern US. You will oversee performance, processes, client service, and data integrity while supporting staff development and succession planning.

The role requires 5+ years in the industry or 7+ years in related sales/relationship roles, active licensing, and strong analytical, communication, and organizational skills.

Qualifications

• 5+ years of industry experience or 7+ years in sales/relationship management
• Active insurance licensing is required
• Strong analytical, problem-solving, and decision-making skills
• Excellent customer service and communication abilities

Responsibilities

• Monitor performance standards and ensure service levels
• Lead Account Management staff and provide coaching
• Ensure HR compliance and onboarding processes
• Manage an assigned book of business and client relationships
• Balance workloads and optimize workflows

Skills

Industry experience in insurance

Active licensing

Analytical skills

Customer service skills

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff at the Longwood, FL area with remote options for Southeastern US. You will oversee performance, processes, client service, and data integrity while supporting staff development and succession planning.

The role requires 5+ years in the industry or 7+ years in related sales/relationship roles, active licensing, and strong analytical, communication, and organizational skills.