Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Benbrook (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Respectful culture and work-life blend

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines. This remote role (Florida residents or those with Florida experience) oversees Account Management staff, drives service excellence, and manages an assigned book of business. Strong licensing and 10+ years in the field are required.

Ideal candidates bring leadership, analytical skills, and proficiency in MS Office. A dynamic, collaborative environment with competitive pay and benefits awaits.

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing, or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active license required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Lead Account Management staff and oversee day-to-day operations.
• Monitor productivity, efficiency, quality, and service standards.
• Support staff development and onboarding; promote engagement.
• Manage an assigned book of business and renewals.
• Ensure policy administration, billing, and claims support are accurate.

Skills

Active insurance license

Leadership

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines. This remote role (Florida residents or those with Florida experience) oversees Account Management staff, drives service excellence, and manages an assigned book of business. Strong licensing and 10+ years in the field are required.

Ideal candidates bring leadership, analytical skills, and proficiency in MS Office. A dynamic, collaborative environment with competitive pay and benefits awaits.