Remote Operations Supervisor – Commercial Lines

Insurance Office of America; New Orleans (LA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays and vacation

Sick time

401K with employer match

Professional growth

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team, ensure service excellence, and drive process improvements. The role covers policy administration, renewals, and client support, with a focus on operational efficiency and staff development.

Ideal candidates bring 5+ years in insurance with active licensing, strong communication, and MS Office proficiency.

Qualifications

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and anticipate client needs.
• Promote IOA values and engagement.
• Stay updated on company policies and procedures.

Skills

Customer service

Communication

Problem solving

Organizational skills

Analytical skills

MS Office

Education

Active Insurance License

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team, ensure service excellence, and drive process improvements. The role covers policy administration, renewals, and client support, with a focus on operational efficiency and staff development.

Ideal candidates bring 5+ years in insurance with active licensing, strong communication, and MS Office proficiency.