Remote Operations Supervisor – Commercial Lines

Insurance Office of America

Birmingham (AL)

Remote

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Paid vacation

Sick time

Career progression

Job summary

IOA Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee day-to-day operations, ensure service excellence, and strengthen efficiency within the branch. The role supports complex client needs and manages an assigned book of business.

The ideal candidate will have 5+ years of industry experience (or 7+ years in sales/relationship roles), an active insurance license, and strong analytical, communication, and organizational

Qualifications

5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
Thorough knowledge of insurance brokerage and client needs
Required active licensing
Professional designations preferred

Responsibilities

Lead Account Management staff and provide coaching and guidance.
Ensure HR policies and processes are followed.
Manage an assigned book of business.
Support renewals and service needs.
Oversee policy administration, billing, and documentation.

Skills

Analytical skills

Communication

Customer service

Multitasking

Organizational skills

MS Office

Problem solving

Education

High School Diploma

Active insurance license

Professional designations preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

The ideal candidate will have 5+ years of industry experience (or 7+ years in sales/relationship roles), an active insurance license, and strong analytical, communication, and organizational

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