Remote Operations Supervisor - Commercial Insurance

Insurance Office of America; Atlanta (GA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K match

Holidays and vacation

Career progression

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Atlanta-area Account Management team, ensuring service excellence and operational efficiency. The role emphasizes coaching staff, maintaining data integrity, and supporting renewals and new business with a focus on client satisfaction.

Ideal candidates bring 5+ years in insurance brokerage (or 7+ years in related sales/relationship management), active licensing, and MS Office proficiency.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Develop future branch operations leaders.
• Support ongoing staff training and development.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Provide subject matter expertise for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and integrity.

Skills

Insurance knowledge

Active licensing

MS Office

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Decision making

Education

High School Diploma

Professional designations preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Atlanta-area Account Management team, ensuring service excellence and operational efficiency. The role emphasizes coaching staff, maintaining data integrity, and supporting renewals and new business with a focus on client satisfaction.

Ideal candidates bring 5+ years in insurance brokerage (or 7+ years in related sales/relationship management), active licensing, and MS Office proficiency.