Remote Operations Supervisor, Commercial Insurance

Insurance Office of America; Gainesville (GA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Paid vacations

Paid sick time

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team and oversee daily operations. The role focuses on maintaining service excellence, enforcing processes, and supporting staff development while managing an assigned book of business.

Ideal candidates have 5+ years in the industry (or 7+ years in sales/marketing/relationship management), active license, and strong analytical and communication skills.

Qualifications

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, and claims support.
• Lead renewal and new business processes.

Skills

Customer service

Communication

Analytical skills

Problem solving

Decision making

Multitasking

Organizational skills

MS Office

Excel

Education

High School Diploma or equivalent

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team and oversee daily operations. The role focuses on maintaining service excellence, enforcing processes, and supporting staff development while managing an assigned book of business.

Ideal candidates have 5+ years in the industry (or 7+ years in sales/marketing/relationship management), active license, and strong analytical and communication skills.