Remote Operations Supervisor – Commercial Lines

Insurance Office of America; Buford (GA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacations

Sick time

Career progression opportunities

Respectful culture and work-life

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead the Account Management team at a Southeastern US remote site. The role focuses on driving service excellence, coaching staff, and ensuring policy administration accuracy while managing an assigned book of business.

The ideal candidate brings 5+ years of industry experience, active licensing, and strong client-service skills.

Qualifications

• 5+ years of industry experience or 7+ years in sales/relationship roles.
• Active insurance licensing is required.
• Professional designations are preferred.

Responsibilities

• Monitor performance standards and ensure service quality.
• Lead Account Management staff and provide coaching.
• Ensure HR policy compliance and process adherence.
• Oversee policy administration, placement, billing, and renewals.
• Develop future branch operations leaders.
• Manage client relationships and support renewals.
• Analyze performance data and drive process improvements.
• Balance workloads to maintain service continuity.

Skills

Industry experience

Active licensing

Analytical skills

Customer service

MS Office

Education

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead the Account Management team at a Southeastern US remote site. The role focuses on driving service excellence, coaching staff, and ensuring policy administration accuracy while managing an assigned book of business.

The ideal candidate brings 5+ years of industry experience, active licensing, and strong client-service skills.