Remote Customer Service Specialist II

United States Digital Space LLC; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Savings Program with Match

Life Insurance

HMO coverage starting on Day 1

Paid time off

Birthday leave

Bonus and incentive plans

Opportunities for skills training

Employee Referral Program

Job summary

United States Digital Space LLC is hiring a Customer Service Representative II for remote work. The role involves handling customer inquiries via phone, email, or chat, providing thorough information, and resolving issues efficiently.

Ideal candidates should have 2+ years of customer service experience, excellent communication skills, and knowledge of CRMs. Benefits include competitive compensation, retirement savings, and HMO coverage from Day 1. Join an organization that values growth!

Qualifications

• Minimum of 2 years of previous customer service experience, preferably in a call center environment.
• Strong verbal and written communication skills.
• Proficient in using computers and various software applications.

Responsibilities

• Responds promptly and professionally to customer inquiries via phone, email, or chat.
• Provides in-depth information about products and services to customers.
• Resolves complex customer issues in a timely and efficient manner.
• Follows up with customers to ensure their issues have been resolved to satisfaction.
• Documents customer interactions accurately in CRM.
• Handles cases requiring escalation efficiently.
• Manages high-pressure situations while maintaining professionalism.
• Adheres to company policies and procedures.
• Meets or exceeds performance targets for related KPIs.
• Participates in training programs for continuous learning.
• Collaborates with other departments as needed to resolve customer issues.
• Maintains a positive and professional attitude toward customers and colleagues.

Skills

Strong communication skills

Problem-solving skills

CRM knowledge

Attention to detail

Tools

Various software applications

Job description

United States Digital Space LLC is hiring a Customer Service Representative II for remote work. The role involves handling customer inquiries via phone, email, or chat, providing thorough information, and resolving issues efficiently.

Ideal candidates should have 2+ years of customer service experience, excellent communication skills, and knowledge of CRMs. Benefits include competitive compensation, retirement savings, and HMO coverage from Day 1. Join an organization that values growth!