Remote Operations Service Specialist

Proof; United States; Remote; USD 57,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision, disability

401K

Flexible time off

Equipment provided

Job summary

Proof is seeking an Operations Service Specialist for its remote operations team. You will interact with server partners and clients, ensuring accurate service delivery and timely task completion.

The role emphasizes empathy, clear written communication, and a proactive approach to improving workflows across a fast-paced platform. You will collaborate with cross-functional teams, manage high-volume tasks, and align with company goals for scalability and customer satisfaction.

Qualifications

• 1+ years of professional work experience in service operations, consulting, or related fields.
• Experience documenting work and communicating with cross-functional teams.
• Strong collaboration and partner management skills with independent contractors.
• Excellent time management, organization, communication, and administrative abilities.
• Ability to prioritize and handle multiple projects within deadlines.
• Experience with high-volume work load; legal or real estate background preferred.

Responsibilities

• Respond to server partners and client questions via chat to deliver quality service.
• Ensure completion of platform tasks within defined SLAs.
• Adapt in a fast-paced environment and contribute to process improvements.
• Provide clear, professional written communications as the voice of the customer.
• Observe, review, and analyze processes to identify inefficiencies and collaborate on improvements.
• Coordinate with team leads and coworkers to enhance user experience and drive growth.
• Identify, solve, and elevate platform issues and opportunities.

Skills

Collaboration

Partner management

Time management

Communication

Administrative skills

Prioritization

Job description

Proof is seeking an Operations Service Specialist for its remote operations team. You will interact with server partners and clients, ensuring accurate service delivery and timely task completion.

The role emphasizes empathy, clear written communication, and a proactive approach to improving workflows across a fast-paced platform. You will collaborate with cross-functional teams, manage high-volume tasks, and align with company goals for scalability and customer satisfaction.