Remote Operations Service Specialist — Client & Partner Support

Jobicy; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, disability

401K

Flexible time off

Equipment provided

Job summary

Proof is seeking an Operations Service Specialist for our remote team, preferably in the Mountain or Pacific time zones. You will respond to server partners and clients, ensure timely completion of platform tasks, and help drive service quality with empathy.

You will collaborate across teams, document work, and contribute to process improvements while providing an exceptional customer experience and supporting growth of our marketplace platform.

Qualifications

• 1+ years of professional work experience in the service of process industry or a related field.
• Experience documenting your work and communicating with a cross-functional audience.
• Strong collaboration and partner management skills - building relationships with independent contractor server partners.
• Strong time management, organization, communication, and administrative skills.
• Ability to prioritize and execute on multiple projects within stated deadlines.
• Experience with high volume workload.
• Experience in legal and/or real estate background preferred.
• A full 8 hours of actual work time (9am-5pm local time) is expected each workday (9am-5pm local time).

Responsibilities

• Respond to independent server partner and client questions via chat to deliver quality service.
• Ensure the successful completion of platform jobs through dedicated timelines and prompts that meet service-level agreements.
• Adapt quickly in a fast-paced environment and participate in organizational change and improvements.
• Provide clear and professional written communications to independent service partners and clients on our platform.
• Work in a support role, cross training for similar positions as needed.
• Be the voice of the customer and consistently create an exceptional experience with each contact.
• Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and coworkers to improve.
• Cultivate success through managing efficient operations and user experience.
• Identify, solve, and elevate platform issues and opportunities.

Skills

Documentation

Cross-functional collaboration

Partner management

Time management

Multi-project prioritization

High-volume work

Job description

Proof is seeking an Operations Service Specialist for our remote team, preferably in the Mountain or Pacific time zones. You will respond to server partners and clients, ensure timely completion of platform tasks, and help drive service quality with empathy.

You will collaborate across teams, document work, and contribute to process improvements while providing an exceptional customer experience and supporting growth of our marketplace platform.