Remote Operations & Service Specialist

Proof; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Full-time remote hourly position

Medical, dental, vision, disability保险,

401K available

Equipment provided

Job summary

Proof is seeking an Operations Service Specialist for our remote Operations team. You will work closely with server partners and clients to ensure a smooth and accurate experience across our platform, delivering quality service and timely resolutions.

You will respond to inquiries via chat, maintain SLAs, and collaborate to improve processes in a fast-paced setting that values empathy, efficiency, and customer focus.

Qualifications

• 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy).
• Accustomed to documenting your work as you go and communicating with a cross-functional audience.
• Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners.
• Strong time management, organization, communication, and administrative skills.
• Ability to prioritize and execute on multiple projects within stated deadlines.
• Experience with high volume work load.
• Experience in legal and/or real estate background preferred.
• A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm local time).

Responsibilities

• Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
• Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
• Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements
• Lead with empathy to drive a high standard of service quality
• Ensure successful completion of platform tasks, delighting both clients and providers
• Implement tailored quality policies and adapt swiftly in a fast-paced environment
• Collaborate internally to enhance user experience and contribute to market growth
• Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
• Work in a support role, cross training for similar positions as needed
• Be the voice of the customer
• Consistently create an exceptional experience with each contact
• Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
• Cultivate success through managing efficient operations and user experience
• Identify, solve, and escal*?? platform issues and opportunities

Skills

Customer service

Written communication

Cross-functional collaboration

Time management

Prioritization

High volume workload

Legal/real estate background preferred

Job description

Proof is seeking an Operations Service Specialist for our remote Operations team. You will work closely with server partners and clients to ensure a smooth and accurate experience across our platform, delivering quality service and timely resolutions.

You will respond to inquiries via chat, maintain SLAs, and collaborate to improve processes in a fast-paced setting that values empathy, efficiency, and customer focus.