Remote Operations Service Specialist - Client Support

OpenKrill; United States; Remote; USD 57,000 - 63,000; Full time

Benefits offered by this job

Remote role

Medical insurance

401K plan

Paid time off

Job summary

Proof is seeking an Operations Service Specialist to work remotely with our US-based teams. You will respond to server partners and clients via chat, ensuring timely, high-quality service and adherence to SLA timelines.

The role emphasizes customer-centric communication, cross-functional collaboration, and ongoing process improvements. Responsibilities include documenting work, cross-training, voicing customer needs, and driving operational excellence.

Qualifications

• 1+ years in service of process industry or related field (consulting, operations, strategy)
• Document work as you go and communicate with cross-functional audience
• Strong collaboration and partner management with independent contractor partners

Responsibilities

• Provide clear, professional written communications to partners and clients on the platform
• Support role with cross-training for similar positions as needed
• Be the voice of the customer and ensure exceptional experiences with every contact
• Observe, review, and analyze processes to identify inefficiencies and drive improvements
• Collaborate internally to enhance user experience and contribute to market growth
• Identify, solve, and elevate platform issues and opportunities

Skills

Client comms

Documentation

Time management

Collaboration

Process service

Tools

CRM systems

Job description

Proof is seeking an Operations Service Specialist to work remotely with our US-based teams. You will respond to server partners and clients via chat, ensuring timely, high-quality service and adherence to SLA timelines.

The role emphasizes customer-centric communication, cross-functional collaboration, and ongoing process improvements. Responsibilities include documenting work, cross-training, voicing customer needs, and driving operational excellence.