Remote Customer Support Specialist

remoting.work; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

remoting.work is seeking a Customer Service Representative to resolve inquiries via chat and email, maintaining a positive experience in every interaction. The role is remote and aligned to US time zones, with asynchronous work and minimal supervision.

You will listen actively, show empathy, document interactions, and identify root causes to provide clear solutions. A distributed team across countries supports you as you work from a secure facility within the US.

Qualifications

• Minimum 1–5+ years in customer service.
• Strong written and spoken English for professional communication.
• Active listening and empathy in customer interactions.
• Ability to identify root causes and provide clear solutions.
• Strong problem-solving skills with goal to resolve issues.
• Excellent written English; company operates in English.

Responsibilities

• Resolve inquiries via chat, email, or messaging platforms.
• Listen to understand customer concerns before responding.
• Apply empathy to de-escalate frustrated interactions.
• Identify root causes and provide clear solutions.
• Document interactions accurately in the support system.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Written English

Tools

Zendesk

Intercom

Slack

Google Meet

Job description

remoting.work is seeking a Customer Service Representative to resolve inquiries via chat and email, maintaining a positive experience in every interaction. The role is remote and aligned to US time zones, with asynchronous work and minimal supervision.

You will listen actively, show empathy, document interactions, and identify root causes to provide clear solutions. A distributed team across countries supports you as you work from a secure facility within the US.