Remote Enterprise Client Support & Ops Specialist

Lever, Inc.; Everett, Northern (WA, KY); Hybrid; USD 24.000 - 34.000; Vollzeit

Zusammenfassung

Lever, Inc. is seeking a Client Support Specialist I to act as the operational engine behind enterprise partnerships. Working remotely from anywhere in the US, you will support daily operations, monitor data integrity, and ensure service promises are delivered with precision.

You will drive operational excellence, maintain data and inventory integrity, and collaborate with cross-functional teams to resolve roadblocks and shorten the time-to-first-placement for client accounts.

Qualifikationen

• Experience in a collections environment and understanding of operational nuances.
• Strong attention to detail and analytical thinking.
• Excellent interpersonal and cross-functional collaboration skills.

Aufgaben

• Drive Operational Excellence: Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time.
• Maintain Data & Inventory Integrity: Oversee inbound and outbound client data exchanges to catch defects early, conduct monthly inventory reconciliations, and generate accurate performance reports for growth clients.
• Resolve Roadblocks: Partner with internal teams across Client Operations, Account Servicing, and Process to solve tactical issues and eliminate day-to-day friction.
• Optimize Operations: Document process improvement opportunities with a focus on shortening the time-to-first-placement window for client accounts.
• Support Team Success: Serve as a dependable, solutions-oriented resource for both internal teams and external clients in a fast-paced environment.

Kenntnisse

Collections Experienced

Detail-Oriented

Analytical

Communicator

Problem Solver

Customer-Centric

Jobbeschreibung

Lever, Inc. is seeking a Client Support Specialist I to act as the operational engine behind enterprise partnerships. Working remotely from anywhere in the US, you will support daily operations, monitor data integrity, and ensure service promises are delivered with precision.

You will drive operational excellence, maintain data and inventory integrity, and collaborate with cross-functional teams to resolve roadblocks and shorten the time-to-first-placement for client accounts.