Remote Operations & Process Improvement Lead

DIRECTV; Boise (ID); Remote; USD 83,000 - 151,000; Full time

Job summary

DIRECTV is seeking a Manager of Business Operations to oversee day-to-day operations, develop policies, and drive efficiency across cross-functional teams. You will translate data into actionable insights, track performance, and present findings to leadership.

The role emphasizes stakeholder engagement, staffing guidance, and mentorship within a remote work-friendly US environment. The ideal candidate brings 3–5 years in operations, strong analytical and communication skills, and a track record

Qualifications

• 3 – 5 years of experience in business operations or a closely related field.
• Full understanding of business operations, with the ability to resolve a wide range of issues creatively.
• Demonstrated ability to manage multiple projects at once and develop project plans that account for staffing.
• Proven ability to identify and proactively address staffing or talent issues.
• Strong analytical skills, including the ability to interpret trends and metrics and turn them into action.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently with a moderate level of oversight, and to collaborate effectively across functions.

Responsibilities

• Support and manage daily business operations so that workflows run smoothly and on schedule.
• Execute operational plans within assigned areas of the organization.
• Resolve a wide range of operational issues with creative, solution-based approaches.
• Develop, document, and implement policies and procedures that improve operational efficiency and effectiveness.
• Monitor, evaluate, and refine existing processes, procedures, and systems.
• Analyze operational trends to identify opportunities for process improvement and cost savings.
• Work with cross-functional teams to design and carry out improvement initiatives.
• Manage multiple projects or programs at the same time, from planning through completion.
• Build project plans that account for staffing needs, timelines, and dependencies.
• Lead small projects or portions of larger team and organizational initiatives.
• Identify, track, and report on key performance metrics to confirm organizational goals are met.
• Prepare reports and dashboards that give leadership usable insights.
• Develop and maintain relationships with key internal and external stakeholders.
• Present complex information clearly, in writing and verbally, to a variety of audiences.
• Identify and proactively address staffing issues that could affect project delivery.
• Provide guidance and informal mentorship to less experienced team members.

Skills

Analytical skills

Verbal communication

Written communication

Presentation skills

Independent work

Cross-functional collaboration

Problem solving

Education

Business degree or related

Tools

Data analysis tools

Reporting tools

Job description

DIRECTV is seeking a Manager of Business Operations to oversee day-to-day operations, develop policies, and drive efficiency across cross-functional teams. You will translate data into actionable insights, track performance, and present findings to leadership.

The role emphasizes stakeholder engagement, staffing guidance, and mentorship within a remote work-friendly US environment. The ideal candidate brings 3–5 years in operations, strong analytical and communication skills, and a track record