Operations & Process Improvement Lead (Remote)

DIRECTV; Las Vegas (NV); Remote; USD 83,000 - 151,000; Full time

Job summary

DIRECTV seeks a Manager, Business Operations to oversee day-to-day operations, develop policies, and lead cross-functional initiatives. The role drives efficiency, cost reduction, and data-driven decision making, turning metrics into actionable guidance for leadership.

This remote US position requires 3–5 years of experience, strong communication, and the ability to manage multiple projects. Bachelor’s degree preferred; Lean/Six Sigma and PMP certification are a plus.

Qualifications

• 3 – 5 years of experience in business operations or a closely related field.
• Full understanding of business operations, with the ability to resolve a wide range of issues creatively.
• Demonstrated ability to manage multiple projects at once and develop project plans that account for staffing.
• Proven ability to identify and proactively address staffing or talent issues.
• Strong analytical skills, including the ability to interpret trends and metrics and turn them into action.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently with a moderate level of oversight, and to collaborate effectively across functions.
• Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Project management experience or certification (such as PMP).
• Proficiency with data analysis and reporting tools.

Responsibilities

• Support and manage daily business operations so that workflows run smoothly and on schedule.
• Execute operational plans within assigned areas of the organization.
• Resolve a wide range of operational issues with creative, solution-based approaches.
• Develop, document, and implement policies and procedures that improve operational efficiency and effectiveness.
• Monitor, evaluate, and refine existing processes, procedures, and systems.
• Analyze operational trends to identify opportunities for process improvement and cost savings.
• Work with cross-functional teams to design and carry out improvement initiatives.
• Manage multiple projects or programs at the same time, from planning through completion.
• Build project plans that account for staffing needs, timelines, and dependencies.
• Lead small projects or portions of larger team and organizational initiatives.
• Identify, track, and report on key performance metrics to confirm organizational goals are met.
• Prepare reports and dashboards that give leadership usable insights.
• Develop and maintain relationships with key internal and external stakeholders.
• Present complex information clearly, in writing and verbally, to a variety of audiences.
• Identify and proactively address staffing issues that could affect project delivery.
• Provide guidance and informal mentorship to less experienced team members.

Skills

Analytical skills

Communication skills

Leadership

Project management

Education

Bachelor's degree (BA/BS) in Business Admin/Operations or related

Tools

Data analysis tools

Job description

DIRECTV seeks a Manager, Business Operations to oversee day-to-day operations, develop policies, and lead cross-functional initiatives. The role drives efficiency, cost reduction, and data-driven decision making, turning metrics into actionable guidance for leadership.

This remote US position requires 3–5 years of experience, strong communication, and the ability to manage multiple projects. Bachelor’s degree preferred; Lean/Six Sigma and PMP certification are a plus.