Remote Operations Manager: Process Improvement & Strategy

DIRECTV; Wilmington (DE); Remote; USD 83,000 - 151,000; Full time

Job summary

DIRECTV is seeking a Manager of Business Operations for a fully remote role based in the United States (excluding Alaska). The position focuses on driving efficiency, policy development, cost reduction, and cross-functional project leadership.

You’ll translate data into actionable recommendations, build ongoing dashboards, and partner with stakeholders to improve processes and outcomes. The role requires 3–5 years in business operations, strong analytical and communication skills, and the

Qualifications

• 3 – 5 years of experience in business operations or a closely related field.
• Full understanding of business operations, with the ability to resolve a wide range of issues creatively.
• Demonstrated ability to manage multiple projects at once and develop project plans that account for staffing.
• Proven ability to identify and proactively address staffing or talent issues.
• Strong analytical skills, including the ability to interpret trends and metrics and turn them into action.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently with a moderate level of oversight, and to collaborate effectively across functions.
• Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Project management experience or certification (such as PMP).
• Proficiency with data analysis and reporting tools.

Responsibilities

• Support and manage daily business operations so that workflows run smoothly and on schedule.
• Execute operational plans within assigned areas of the organization.
• Resolve a wide range of operational issues with creative, solution-based approaches.
• Develop, document, and implement policies and procedures that improve operational efficiency and effectiveness.
• Monitor, evaluate, and refine existing processes, procedures, and systems.
• Analyze operational trends to identify opportunities for process improvement and cost savings.
• Work with cross-functional teams to design and carry out improvement initiatives.
• Manage multiple projects or programs at the same time, from planning through completion.
• Build project plans that account for staffing needs, timelines, and dependencies.
• Lead small projects or portions of larger team and organizational initiatives.
• Identify, track, and report on key performance metrics to confirm organizational goals are met.
• Prepare reports and dashboards that give leadership usable insights.
• Develop and maintain relationships with key internal and external stakeholders.
• Present complex information clearly, in writing and verbally, to a variety of audiences.
• Identify and proactively address staffing issues that could affect project delivery.
• Provide guidance and informal mentorship to less experienced team members.

Skills

Analytical skills

Communication skills

Presentation skills

Project management

Cross-functional collaboration

Independence & teamwork

Stakeholder management

Education

Bachelor's degree in Business Administration/Operations Management (or related)

Lean Six Sigma certification

Tools

Lean Six Sigma

Data analysis tools

PMP certification

Job description

DIRECTV is seeking a Manager of Business Operations for a fully remote role based in the United States (excluding Alaska). The position focuses on driving efficiency, policy development, cost reduction, and cross-functional project leadership.

You’ll translate data into actionable recommendations, build ongoing dashboards, and partner with stakeholders to improve processes and outcomes. The role requires 3–5 years in business operations, strong analytical and communication skills, and the