Remote Operations & Process Improvement Manager

DIRECTV; Billings (MT); Remote; USD 83,000 - 150,000; Full time

Job summary

DIRECTV is seeking a Manager, Business Operations to oversee daily operations and drive efficiency. You will lead cross-functional projects, develop policies, and monitor performance with dashboards for leadership reviews.

Responsibilities include planning, staffing, and mentoring team members, while identifying opportunities to reduce costs and improve processes. This remote role offers broad impact across the organization.

Qualifications

• 3–5 years of experience in business operations or a closely related field.
• Strong analytical skills, including the ability to interpret trends and metrics and turn them into action.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently with moderate oversight and collaborate across functions.
• Demonstrated ability to manage multiple projects and develop staffing plans.
• Proven ability to identify and proactively address staffing or talent issues.
• Preferred: Lean or Six Sigma process improvement experience; PMP certification; data analysis and reporting proficiency.

Responsibilities

• Support and manage daily business operations so workflows run smoothly and on schedule.
• Execute operational plans within assigned areas of the organization.
• Resolve a wide range of operational issues with creative, solution-based approaches.
• Develop, document, and implement policies and procedures that improve efficiency and effectiveness.
• Monitor, evaluate, and refine existing processes, procedures, and systems.
• Analyze operational trends to identify opportunities for improvement and cost savings.
• Work with cross-functional teams to design and carry out improvement initiatives.
• Manage multiple projects or programs from planning through completion.
• Build project plans that account for staffing needs, timelines, and dependencies.
• Lead small projects or portions of larger initiatives.
• Identify, track, and report on key performance metrics; prepare leadership dashboards.
• Develop and maintain relationships with key internal and external stakeholders.
• Present complex information clearly to diverse audiences.
• Provide guidance and mentorship to less experienced team members.

Skills

Analytical skills

Communication skills

Project management

Independent work

Staffing issues

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Job description

DIRECTV is seeking a Manager, Business Operations to oversee daily operations and drive efficiency. You will lead cross-functional projects, develop policies, and monitor performance with dashboards for leadership reviews.

Responsibilities include planning, staffing, and mentoring team members, while identifying opportunities to reduce costs and improve processes. This remote role offers broad impact across the organization.